Support & Downloads

New customers: please email us to request a demonstration version of iWitness, iWitnessPRO, iWitnessPRO-Agilis or Australis.

There is no demonstration version of CameraCalibrator available, however sample calibration reports are available on request, as well as a digital copy of the software user’s guide.

Existing customers: please email us to request the latest version of your paid software.

Current software versions
  • iWitness 3.71 (upgrade fee for existing V1 or V2 customers)
  • iWitnessPRO 3.8 (no upgrade fee for all existing iWitnessPRO customers)
  • iWitnessPRO-Agilis 3.8 (no upgrade fee for iWitnessPRO-Agilis customers, upgrade fee for iWitnessPRO customers)
  • Australis 8.2 (no upgrade fee for existing Australis 7/8 customers, upgrade fee for Australis 6.06 customers)
  • CameraCalibrator 2.0¬†(no upgrade fee for all existing CameraCalibrator customers)
USB dongle-related issues

One (or more) of the following should help resolve any issues:
– The latest USB dongle drivers are always available from here: http://www.keylok.com/support/downloads.aspx
– Read KEYLOK’s F.A.Q. and support: http://www.keylok.com/support/faq.aspx

Recommended minimum system specifications for Photometrix software

iWitness / iWitnessPRO / Australis / CameraCalibrator
Intel Core i3 CPU (or faster), 4GB RAM (or more), 320GB hard drive (or larger), Windows 7/8/10

iWitnessPRO-Agilis
Intel Core i7 CPU (or faster), 16GB RAM (or more), 750GB hard drive (or larger), Windows 7/8/10

 

Please note: administrator rights are often required to install software, please contact your IT support for help with software installation issues.